Privacy Policy

Last updated: July 2026

Thank you for visiting Lova Living.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit shoplovaliving.com, contact us, or place an order through our website.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

Who We Are

Lova Living is an online store operated by Fuhai International Trade (Wuhan) Co., Ltd.

For the purposes of this Privacy Policy, the data controller is:

扶海国际贸易(武汉)有限公司
Fuhai International Trade (Wuhan) Co., Ltd.

Business Registration Number / Unified Social Credit Code:
91420106MAKHG7P55W

Website:
https://shoplovaliving.com

Email:
support@shoplovaliving.com

For full company information, registered address, and contact details, please refer to our Legal Notice / Impressum page.

Information We Collect

We may collect personal information when you:

  • Visit our website
  • Contact us through a form or email
  • Place an order
  • Create or access an account
  • Subscribe to updates where available
  • Communicate with our customer support

The information we collect may include:

  • Name
  • Email address
  • Billing address
  • Shipping address
  • Phone number where required for delivery
  • Order details
  • Payment confirmation details
  • Customer messages or support requests
  • IP address and browser information
  • Website usage and cookie data

Order and Checkout Information

When you place an order, we collect information needed to process and deliver your purchase.

This may include your name, email address, billing address, shipping address, order items, payment status, and delivery details.

We use this information to:

  • Process your order
  • Confirm payment
  • Arrange shipping and delivery
  • Send order updates
  • Provide customer support
  • Handle returns, refunds, or order issues
  • Keep required business and tax records

Payment Information

Payments may be processed by third-party payment providers.

We do not store full payment card details on our website.

Payment providers may process payment information according to their own privacy policies and security standards.

Contact Forms and Customer Support

If you contact us through our contact form, email, or customer support channels, we may collect your name, email address, message content, and any information you choose to provide.

We use this information to respond to your questions, support requests, product inquiries, order issues, and business inquiries.

Emails and Notifications

We may use your email address to send:

  • Order confirmations
  • Shipping updates
  • Customer support replies
  • Return or refund updates
  • Important service messages related to your order

We do not sell your email address to third parties.

Marketing emails, if used in the future, will only be sent where permitted and where you have the option to unsubscribe.

Cookies

Our website may use cookies and similar technologies to support basic website functions.

Cookies may be used for:

  • Shopping cart functionality
  • Checkout functionality
  • Account login sessions
  • Website security
  • Remembering user preferences
  • Website performance and analytics where enabled

Some cookies are necessary for the website and store to work properly.

If analytics, advertising, or tracking tools are added in the future, this Privacy Policy and cookie settings may be updated accordingly.

Analytics and Advertising Tools

We may use analytics or advertising tools in the future to understand website performance, improve our store, measure advertising results, or show relevant ads.

These tools may collect information such as page visits, device type, browser type, approximate location, referral source, and user interactions.

If such tools are enabled, they may be provided by services such as Google Analytics, Google Ads, Meta Ads, or other similar platforms.

Third-Party Services

We may share necessary information with trusted third-party service providers that help us operate our website and fulfill orders.

These may include:

  • Website hosting providers
  • WooCommerce and WordPress-related services
  • Payment processors
  • Email service providers
  • Form and notification services
  • Shipping and delivery partners
  • Analytics and advertising providers where enabled
  • Fraud prevention or security services

These third parties may only receive the information needed to provide their services.

Data Storage and Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

This may include:

  • Processing and fulfilling orders
  • Handling customer service requests
  • Managing returns and refunds
  • Meeting tax, accounting, legal, or business record requirements
  • Preventing fraud or misuse of our website

Order records may be kept for business, tax, and legal purposes.

Customer support messages may be kept for a reasonable period to help resolve future questions or order issues.

Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information.

These may include the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your personal data where applicable
  • Object to certain types of processing
  • Request restriction of processing
  • Request a copy of your data
  • Withdraw consent where processing is based on consent

To make a privacy request, please contact us at support@shoplovaliving.com.

We may need to verify your identity before responding to certain requests.

Data Security

We take reasonable measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system, website, or transmission method can be guaranteed to be completely secure.

Please contact us immediately if you believe your information has been used without permission.

International Data Transfers

Our website, service providers, payment processors, email providers, and other third-party tools may process or store information in different countries.

Where required, we aim to rely on appropriate safeguards for international data transfers.

Children’s Privacy

Our website is not intended for children.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us and we will review the issue.

Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of third-party websites.

Please review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised “Last updated” date.

By continuing to use our website after changes are posted, you agree to the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or your privacy rights, please contact us at:

Email:
support@shoplovaliving.com

This website is operated by Fuhai International Trade (Wuhan) Co., Ltd.