Refund and Returns Policy
Last updated: July 2026
Thank you for shopping with Lova Living.
Lova Living is operated by Fuhai International Trade (Wuhan) Co., Ltd.
For full company information, registered address, and contact details, please refer to our Legal Notice / Impressum page.
This Refund and Returns Policy explains how returns, refunds, exchanges, and order issues are handled for purchases made on shoplovaliving.com.
14-Day Return Period
You may request a return within 14 days after receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging where possible.
Please contact us before sending any item back.
How to Request a Return
Please contact us at support@shoplovaliving.com before returning any item. We will confirm the return instructions and return address by email.
Please do not send any item back without contacting us first, as unconfirmed returns may not be identified or processed correctly.
To request a return, please contact us at:
Email: support@shoplovaliving.com
Please include:
- Your order number
- The email address used for the order
- The item you would like to return
- The reason for the return
- Photos if the item is damaged, defective, or incorrect
We will review your request and provide return instructions if the return is accepted.
Please do not send items back without contacting us first.
Return Shipping
Customers are generally responsible for return shipping costs unless the item is damaged, defective, or incorrect.
Return shipping costs are non-refundable unless otherwise required by applicable law or agreed by us.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Return Address:
Please use the following return address only after we confirm your return request by email:
Fuhai International Trade (Wuhan) Co., Ltd.
Shop 11-1, Mezzanine, Basement Level 1, Financial Street · Jinsu Street,
No. 9 Linjiang Avenue, Huanghelou Subdistrict,
Wuchang District, Wuhan, Hubei Province, China
Please contact us before sending any return. We will confirm whether this address should be used for your specific return request.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If your refund is approved, it will be processed to your original payment method.
Please allow time for your bank, card provider, or payment service to process the refund.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@shoplovaliving.com.
Please include:
- Your order number
- Photos of the item
- Photos of the package if damaged
- A short description of the issue
We will review the case and help with a replacement, refund, or other suitable solution.
Non-Returnable Items
Some items may not be eligible for return, including:
- Items that have been used, damaged, or altered by the customer
- Items without original packaging where packaging is necessary for resale
- Items returned without prior approval
- Items that cannot be returned for hygiene, safety, or legal reasons where applicable
If you are unsure whether your item can be returned, please contact us before sending it back.
Exchanges
We do not guarantee direct exchanges for all items.
If you need a different item, color, size, or option, please contact us first. In many cases, the fastest solution may be to return the original item and place a new order.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible at support@shoplovaliving.com.
We cannot guarantee cancellation once an order has been processed or shipped.
If the order has already shipped, you may need to wait until it is delivered and then request a return.
Late or Missing Refunds
If you have not received an approved refund yet, please first check your bank account or payment method again.
Then contact your card provider, bank, or payment service, as processing times can vary.
If you have done this and still have not received your refund, please contact us at support@shoplovaliving.com.
Contact Us
If you have any questions about returns, refunds, damaged items, or order issues, please contact us at:
Email:
support@shoplovaliving.com
This website is operated by Fuhai International Trade (Wuhan) Co., Ltd.